Information Technology for the Healthcare Industry
Private practice medical offices as well as small to medium size clinics have specific
requirements to meet by law. The Information Systems that you choose to install and use require
proper prior strategic planning. For example, as a user of the IT systems, ease of use would
rank high on a list of wants. Security would most likely rank high as well. The ability to
access information, share information, be compliant with the storage of information, all of
which may be a highly desired feature. Our Associates are available to help you plan, integrate,
test, train, and upgrade your technology so that you are compliant.
About Maintenance One and Strategic Planning
Maintenance One offers an annual strategic review of your medical practice, the systems
that are currently in place, as well as a discussion of new technologies that are under
development that offer value to your business. Our Associates have years of experience defining,
implementing, and performing a complete transformation of IT systems. One of the largest
benefit that Maintenance One offers is our CTO/CSO service. For medical practices that do not
have a full-time Chief Technology Officer or Chief Security Officer, we offer a shared professional
that will work with your practice performing those duties. In addition, our staff member is
setup to work remote which means no costs will be incurred for office space or additional overhead
costs from benefits or vacation/time-off. Our solutions deliver results without the high costs
incurred with a full-time staff member.
Business Intelligence and Reporting
The goal of computers is to automate. Automation creates more with less time. As a business,
you should be routinely reviewing your office stats. Consider what is your average cost per patient,
average wait time per patient, average billing per patient, patient return ratio, patient satisfaction
index, and more. If you calculate stats manually it would consume a staff member for a week or more.
Consider that these stats should be calculated monthly. Business Intelligence software is designed
to provide you with one click stats. Our team of professionals have the knowledge to design a BI
system that will help you keep tabs on your operations.
STAR Support Services
Maintenance One Performance, Inc. offers a 24-hour help desk 7 days a week. This service
is available to businesses to find a solution to a hardware, software, network, security, and
disaster recovery issue that happens at any time. If you prefer, we can setup a private phone
number for your employees to call which will be answered as your IT department. We will catalog
your business systems and provide support for your specific needs. Our goal is to ensure your
business systems are operational so that you can focus on your patients.