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Healthcare Industry

Information Technology for the Healthcare Industry

Private practice medical offices as well as small to medium size clinics have specific requirements to meet by law. The Information Systems that you choose to install and use require proper prior strategic planning. For example, as a user of the IT systems, ease of use would rank high on a list of wants. Security would most likely rank high as well. The ability to access information, share information, be compliant with the storage of information, all of which may be a highly desired feature. Our Associates are available to help you plan, integrate, test, train, and upgrade your technology so that you are compliant.

About Maintenance One and Strategic Planning

Maintenance One offers an annual strategic review of your medical practice, the systems that are currently in place, as well as a discussion of new technologies that are under development that offer value to your business. Our Associates have years of experience defining, implementing, and performing a complete transformation of IT systems. One of the largest benefit that Maintenance One offers is our CTO/CSO service. For medical practices that do not have a full-time Chief Technology Officer or Chief Security Officer, we offer a shared professional that will work with your practice performing those duties. In addition, our staff member is setup to work remote which means no costs will be incurred for office space or additional overhead costs from benefits or vacation/time-off. Our solutions deliver results without the high costs incurred with a full-time staff member.

Business Intelligence and Reporting

The goal of computers is to automate. Automation creates more with less time. As a business, you should be routinely reviewing your office stats. Consider what is your average cost per patient, average wait time per patient, average billing per patient, patient return ratio, patient satisfaction index, and more. If you calculate stats manually it would consume a staff member for a week or more. Consider that these stats should be calculated monthly. Business Intelligence software is designed to provide you with one click stats. Our team of professionals have the knowledge to design a BI system that will help you keep tabs on your operations.

STAR Support Services

Maintenance One Performance, Inc. offers a 24-hour help desk 7 days a week. This service is available to businesses to find a solution to a hardware, software, network, security, and disaster recovery issue that happens at any time. If you prefer, we can setup a private phone number for your employees to call which will be answered as your IT department. We will catalog your business systems and provide support for your specific needs. Our goal is to ensure your business systems are operational so that you can focus on your patients.